Three checkout improvements from order data

Three friction points surfaced from the first months of live order data:

• Customers re-typing the same delivery note every order
• Residential addresses missing floor or unit numbers
• Returning customers re-entering details they'd already provided

One tap to fill the most common delivery instructions

Two instructions dominated the order data:

• "Call on arrival" (24.1% of all orders, with customers writing the same instruction in many different ways)
• "Leave at door" (28.7% of all orders)

Two pill buttons now sit above the notes field. Tap to fill, tap again to clear. 38% of orders had no note at all, so the pills are optional.

Reminder when a residential address is missing floor or unit

The address field doesn't capture flat numbers, so we added a non-blocking reminder. It triggers on residential addresses missing floor or unit info, and is exempt when:

• The address is commercial
• Floor or unit keywords are already present

Dismissible, and resets if the address changes.

Returning customers skip re-entering their details

48.8% of customers placed more than one order, and most re-typed the same details every time. Now stored locally and autofilled on return:

• Name and phone
• Delivery notes
• Most recent address

Tell us what you're dealing with